Last updated: November 12, 2026
Terms and conditions
The rules we work by, written to be understood. They apply to anyone who uses this site and anyone who hires Calupoh Software Studio or its Celebra brand.
What they cover
These terms apply to all our services. Each project is also governed by its signed proposal and contract; if they conflict, the signed documents prevail. Nothing here limits the rights consumer protection law gives you in your country.
Prices, with no hidden fees
Published prices are starting prices and do not include taxes: in Mexican pesos on the Spanish version and in Canadian dollars on the English one. The final price is set in writing in the proposal, with taxes and third-party costs (domain, hosting, licences) itemized. We never charge anything that is not in the proposal or in a change you approved in writing.
Payments
For projects, a 50% deposit on signing and 50% on delivery; work starts once the deposit is received. Monthly services are paid in advance. We may pause work if a payment is more than 15 days late.
Refund policy
If you cancel before we start, we refund the full deposit. Once work has started, the deposit is non-refundable and you pay for the work done up to the day you cancel. If we fail to deliver what we agreed, we refund what you paid for the part we did not deliver. Monthly fees already paid are not refunded, but the service continues until the end of that period. To request a refund, write to contact@calupohstudio.com; we reply within 5 business days.
Renewal and cancellation
Monthly services renew every month until you cancel. Before each charge we send you the invoice or payment notice: we never charge you automatically without telling you first. Cancelling is as easy as signing up: an email to contact@calupohstudio.com or a WhatsApp message is enough. The service ends 30 days after your notice, with no penalty, and we hand over your data and access.
Warranty
For 30 days after delivery, we fix any defect in what we delivered at no cost. This does not cover new changes, failures of third-party services, or damage caused by third parties you gave access to.
Availability and response times
We work during business hours in Mexico and Canada. We don't offer 24/7 on-call support or guarantee an uptime percentage unless the proposal says so in writing. What we build is hosted on providers such as Cloudflare or Google, which can have outages beyond our control; if that happens, we let you know and tell you what we did.
Ownership
Once a custom development is paid in full, the code, domain and access are in your name. With Celebra, the content (text, photos, guest list) is yours and the template design remains ours. We only show your project in our portfolio if you authorize it in writing.
Artificial intelligence
We don't use your data or content, or your customers', to train artificial intelligence models. If a project uses third-party AI services, we tell you which ones and what data they receive, and we agree on it in writing before turning them on.
Copyright complaints
If you believe something published on this site or on a site we operate infringes your copyright, write to contact@calupohstudio.com with the work, where it appears and how to reach you. We review it, reply within 10 business days and, if warranted, take it down.
Liability
Our liability is limited to the amount you paid for the service in question. Neither party is liable for events beyond its reasonable control.
Contact
Calupoh Software Studio, operating in Aguascalientes, Mexico, and Vancouver, Canada. For anything about these terms, write to contact@calupohstudio.com.